Return and Refund Policy

We offer a 120-day money-back guarantee. If you’re not satisfied with your product, for any reason, you can get all of your money back.

How do I get a refund?

To get a refund for your order, please email us at support@basisformulas.com

In your refund request email, please provide your order number or the email address that you used when placing the order.

To find your order number, look for your order confirmation email in your email inbox.

When do I have to request a refund by?

We offer a 120-day money-back guarantee. If you’re not completely satisfied with your purchase within 120 days of delivery, you are entitled to a full refund.

Will I need to return my product to you?

If the product is completely unopened and unused, we will provide a return label for you to return your product to us (free of charge).

If the product is used, in most cases, we will not require you to return the product to us.

To get more details, please email us at support@basisformulas.com

Do I have to pay for the return shipping?

In most cases, we will cover the cost of return labels via USPS and our email agents will provide them to you.

When will I get my refund?

Customers typically receive their refund with 48 hours of the refund being processed.

Need further assistance?

Please email us at support@basisformulas.com

Or call us at (302) 600-2676

We are available 24/7 by email and 9-5 EST by phone!