Returns & Refunds
Your satisfaction is our priority. We stand behind every SØREN product.
Return and Refund Policy
We offer a 90-day money-back guarantee. If you're not satisfied with your purchase within 90 days of delivery, please contact our support team. We'll review your request and provide the next steps for your refund, including whether a return is required.
How do I get a refund?
To get a refund for your order, please email us at support@sorenhair.com
In your refund request email, please provide your order number or the email address that you used when placing the order.
To find your order number, look for your order confirmation email in your email inbox.
When do I have to request a refund by?
If you’re not satisfied with your purchase, you may request a refund within 90 calendar days of delivery. Our support team will review your request and confirm the applicable refund and return requirements.
Will I need to return my product to you?
A return may be required depending on the circumstances of your refund request. If a return is required, our support team will provide the appropriate return instructions. Please do not send a product back unless instructed to do so.
Do I have to pay for the return shipping?
If a return is required, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method and keeping your tracking information until your return has been received.
When will I get my refund?
Once your refund has been processed, it typically appears on your original payment method within 5–10 business days, depending on your financial institution.
Need further assistance?
For quick and convenient support, visit our Member Support Portal, available 24/7. You can also email us at support@sorenhair.com if you need additional assistance.